EXAMPLE WORKFLOW

How FrostOps could recover missed dental patient enquiries.

This example shows how a dental practice could recover missed calls, identify urgent patient enquiries and create clear callback notes for the team.

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IndustryDental

ProblemMissed patient calls

SolutionLead Recovery

OutcomeClear callback notes

THE SITUATION

A patient calls while the practice line is busy.

The patient needs an appointment and may have an urgent issue, but the team cannot answer because the line is busy or reception is handling another patient.

PATIENT EXPERIENCE

What the patient sees.

Dental EnquiryMissed call recovery

Missed call detected

Hi, sorry we missed your call. Are you looking for an appointment or do you have an urgent dental issue?

I have tooth pain and need an appointment if possible.

Thanks. Is the pain severe, and are you an existing patient?

Yes existing patient. Pain is quite bad since last night.

Got it. I've sent this through as an urgent callback request.

PRACTICE VIEW

What the dental team receives.

Urgent Dental Enquiry

RequestTooth pain appointment

Patient TypeExisting patient

PriorityHigh

Recommended Action

Call patient back and triage urgency.

TRY IT

Experience the workflow yourself.

Use the FrostOps test drive to see how missed-call recovery works from both the customer and business owner perspective.

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